Partnering with Business

People management, Process management, and Productivity enhancement have often been called the three Pillars of Ops & Technology management. But the 4th P – often viewed as a “soft issue” – is the missing element in many failed O&T strategies. Partnership. The relationship between Operations & Technology on the one hand, and the revenue genrating business lines on the other, is often left to chance and personality dynamics. Yet, in both a booming market as well as in an economic downturn, this relationship is the key to successful service delivery. This partnership must be design and not by chance.